• Looking at booking numbers on LibCal

A short one minute video on looking at booking numbers for the day

• Making a booking through LibCal
  A short video on how to book on someone else's behalf through LibCal

• Making a booking through the Library website
  A video on how to guide a customer through booking on the customer facing website

• Searching for, checking in/out and cancelling a booking through LibCal
  A short video looking at how to manage individual bookings in LibCal

• Viewing schedules in LibStaffer
  A short 1 minute video on viewing schedules in LibStaffer

• Syncing LibStaffer with your Outlook Calendar 

  A short 2 minute video on syncing LibStaffer with your Outlook Calendar.

• Viewing schedules in MS Teams 

  A short video on viewing schedules in MS Teams

All links open in a new window.  If you have any problems opening a video or, if you feel any of the content is out of date please contact Sarah Hornby

• LibAnswers Dashboard
  A short video explaining the LibAnswers Dashboard

• How to use answer screen tools to answer tickets 
  
  Link to a 4 minute video showing how to use answer screen tools to answer tickets in Library Help.
   

• Task: Try using these tools as your 'go to' for the next few tickets you pick up

• How to transfer a ticket to an individual, team or queue 

  Link to 3 minute video showing how to transfer a ticket to an individual, team or queue in Library Help

• Library Help: Knowledge Base Explorer -searching FAQ Entries 

  Tips on searching FAQs from the admin side, a 5 minute video - opens up in new window

• How to get started with a LibWizard quiz
  This 5 minute video takes you through logging in, choosing where to save your quiz and selecting 'quiz options'

• How to add fields to a LibWizard quiz
  A 5 minute video on how to add fields and edit question & answer options

• Hints and Tips for creating LibWizard quizzes
  A short video with hints and tips for LibWizard quizzes

The current CS dataset was launched in October 2021.  Changes were made to reduce the number of fields and to make it faster and easier to record queries.  We decided to try and increase our capture of headline information in this way.